SHIPPING POLICY

Last Updated: September 2026

This Shipping Policy applies to orders placed directly through www.vmtc.in.

Please read this Policy before placing an order.

1. SHIPPING WITHIN INDIA

VMTC currently ships Website orders within India only.

International shipping is not currently offered unless expressly stated otherwise by VMTC.

2. ORDER PROCESSING AND DISPATCH

Orders are generally dispatched within 2 working days after:

  • successful payment;

  • product availability confirmation; and

  • completion of any necessary order verification.

Orders placed during public holidays, weekends, exceptional operational circumstances or periods of unusually high demand may require additional processing time.

Dispatch timelines are estimates and are not guaranteed unless expressly stated otherwise.

3. ESTIMATED DELIVERY TIME

Estimated delivery is generally 5–9 working days after dispatch.

Delivery timelines are estimates only and may vary depending on:

  • destination;

  • courier operations;

  • weather;

  • transportation conditions;

  • public holidays;

  • remote-area restrictions;

  • customer availability;

  • security restrictions; and

  • circumstances beyond VMTC's reasonable control.

VMTC does not guarantee delivery on a specific date unless expressly agreed in writing.

4. SHIPPING PARTNERS

VMTC may use one or more third-party logistics or courier providers to fulfil deliveries.

The selection of courier or logistics provider may depend on the delivery location, product, operational requirements and service availability.

Courier operations and transit movement remain subject to the applicable courier's network and operational conditions.

5. TRACKING

Where shipment tracking is available, tracking information may be provided after dispatch.

Tracking information is supplied for customer convenience and is dependent on information and updates provided by the applicable courier or logistics provider.

Customers may be required to use the tracking information or courier communication provided for delivery updates.

6. DELIVERY ADDRESS AND CONTACT DETAILS

Customers are responsible for providing a complete and accurate delivery address, mobile number and other information required to process delivery.

VMTC shall not be responsible for delays, failed delivery, return-to-origin or additional delivery attempts resulting from inaccurate, incomplete or outdated information supplied by the customer.

Where legally permissible, additional delivery or re-shipping costs arising from incorrect customer-provided information may be payable by the customer.

7. CUSTOMER AVAILABILITY FOR DELIVERY

Customers should make reasonable arrangements to receive their shipment at the delivery address.

Where a delivery attempt fails because the customer is unavailable, unreachable or unable to accept delivery, the courier may make further delivery attempts or return the shipment according to its operational procedures.

VMTC will reasonably assist with delivery-related enquiries but cannot guarantee additional delivery attempts where the courier's procedures do not permit them.

8. PACKAGE INSPECTION AT DELIVERY

Customers should inspect the external condition of the package at delivery.

Where reasonably possible, a package that is visibly damaged, opened, tampered with or materially compromised should be refused at delivery.

Customers should immediately contact VMTC if they receive a shipment that appears damaged or compromised.

9. TRANSIT DAMAGE

If transit damage is discovered after delivery, the customer should notify VMTC within 7 days of delivery.

Customers may be required to provide:

  • photographs of the outer package;

  • photographs of the shipping label;

  • photographs or videos of the internal packaging;

  • photographs or videos of the damaged product; and

  • other reasonably necessary information.

Customers should retain the original packaging until the matter has been resolved.

Failure to report transit damage within the applicable period may make verification substantially more difficult and may affect the available remedy, subject to applicable law.

Returns, refunds and replacements relating to transit damage are governed by the VMTC Returns & Refund Policy.

10. DELAYED OR LOST SHIPMENTS

If a shipment appears delayed, customers may contact VMTC for assistance.

VMTC may investigate the matter with the applicable courier or logistics provider.

Where a shipment is not yet confirmed as lost, VMTC may allow up to 14 days from the expected delivery date for the courier investigation process, unless the shipment is confirmed as lost earlier.

Once the relevant facts are verified, VMTC will provide an appropriate remedy where required under applicable law and the applicable transaction terms.

11. FORCE MAJEURE AND COURIER DISRUPTIONS

Delivery may be affected by circumstances outside VMTC's reasonable control, including:

  • natural disasters;

  • severe weather;

  • strikes;

  • riots;

  • transportation disruptions;

  • governmental restrictions;

  • infrastructure failures;

  • courier disruptions;

  • security restrictions; or

  • other force-majeure events.

VMTC shall not be responsible for delays arising solely from such circumstances, subject to applicable law.

12. SHIPPING CHARGES

Any applicable shipping charges will be displayed or communicated before order completion where required.

Return shipping costs, where applicable, are governed by the VMTC Returns & Refund Policy.

13. SHIPPING POLICY AND OTHER POLICIES

This Shipping Policy should be read together with the:

  • Terms of Service;

  • Privacy Policy; and

  • Returns & Refund Policy.

Where a shipping issue results in a return, refund or replacement request, the Returns & Refund Policy shall apply to the extent relevant to that issue.

Nothing in this Policy excludes or restricts any mandatory consumer right available under applicable law.

14. CHANGES TO THIS POLICY

VMTC may update this Shipping Policy from time to time.

The updated version will be published on the Website with a revised "Last Updated" date.

15. CONTACT US

For shipping and delivery-related queries:

Website: www.vmtc.in
WhatsApp: 9999232200
Email: vmtc.india@gmail.com

 


OLDER POLICY BEFORE 12th September 2026
All the products sold are original VMTC products. We have no association or affiliation to any other brands and our products are designed only to be attached with the machines of other compatible brands. No other brand but VMTC is liable for warranty or replacement of the product supplied under our name.