PRIVACY POLICY

Last Updated: September 2026

This Privacy Policy explains how VMTC collects, uses, stores, shares and otherwise processes personal information when you visit or use www.vmtc.in, place an order, contact VMTC or otherwise interact with our products and services.

In this Policy, "VMTC", "we", "us" and "our" refer to VMTC India and the operator of this Website.

By using the Website or providing information to VMTC, you acknowledge this Privacy Policy. Where consent is required under applicable law, information will be processed on the applicable legal basis.

Nothing in this Policy limits rights available to you under applicable law.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with VMTC, we may collect information including:

  • name;

  • mobile or telephone number;

  • email address;

  • billing address;

  • shipping address;

  • order and transaction information;

  • products purchased or requested;

  • payment-related transaction references;

  • customer-service communications;

  • return, replacement and refund information;

  • machine model and compatibility information supplied by you;

  • photographs or videos voluntarily submitted for customer support;

  • device and technical information, such as IP address, browser type and operating system;

  • Website usage information, including pages visited, date and time information and interactions with the Website.

We collect information reasonably necessary for the relevant purpose and in accordance with applicable law.

2. HOW WE USE INFORMATION

VMTC may use information for purposes including:

  • processing and fulfilling orders;

  • payment processing and transaction verification;

  • shipping and delivery;

  • order tracking;

  • customer support;

  • compatibility verification;

  • returns, replacements and refunds;

  • fraud prevention and security;

  • maintaining business and transaction records;

  • improving Website functionality and customer experience;

  • analytics and Website performance;

  • communicating regarding orders, deliveries and support requests;

  • complying with legal, tax, accounting and regulatory obligations; and

  • protecting VMTC's rights, property, systems, customers and legitimate business interests.

We process information only where there is an applicable legal basis for doing so.

3. PAYMENT INFORMATION

Online payments may be processed through third-party payment service providers.

VMTC does not ordinarily receive or store complete card numbers, banking credentials or other sensitive payment credentials processed directly by the applicable payment provider.

Payment providers may independently process information under their own privacy policies, terms and applicable laws.

4. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies, similar technologies and server logs for purposes including:

  • Website functionality;

  • remembering preferences;

  • security;

  • analytics;

  • understanding Website usage; and

  • improving Website performance.

You may be able to manage or disable certain cookies through your browser settings.

Disabling certain cookies may affect the functionality of the Website.

5. SERVICE PROVIDERS

VMTC may engage third-party service providers to assist in operating the business and Website.

These may include providers of:

  • payment processing;

  • Website hosting;

  • shipping and logistics;

  • shipment tracking;

  • analytics;

  • communication services;

  • customer support;

  • fraud prevention; and

  • Website and data security.

Information may be shared with such providers only to the extent reasonably necessary for the relevant service and as permitted or required by applicable law.

6. DISCLOSURE OF INFORMATION

VMTC may disclose or share information where reasonably necessary to:

  • fulfil an order;

  • process a payment;

  • arrange shipping and delivery;

  • provide customer support;

  • process returns, refunds or replacements;

  • investigate suspected fraud or misuse;

  • comply with legal obligations or lawful requests;

  • respond to legal proceedings;

  • protect VMTC's rights or property;

  • protect customers or public safety; or

  • facilitate legitimate business operations.

VMTC does not sell customer personal information as a business practice.

7. DATA SECURITY

VMTC takes reasonable organisational, technical and administrative measures to protect personal information.

However, no Website, internet transmission, electronic storage system or third-party service can be guaranteed to be completely secure.

Accordingly, VMTC cannot guarantee absolute protection against every possible security incident, unauthorised access, cyberattack or transmission failure.

8. DATA RETENTION

VMTC may retain personal and transaction information for as long as reasonably necessary for purposes including:

  • order fulfilment;

  • customer support;

  • returns and refunds;

  • accounting and taxation;

  • fraud prevention;

  • dispute resolution;

  • legal compliance; and

  • enforcement or protection of legal rights.

Where applicable law requires information to be deleted or retained for a specific period, VMTC will process such information accordingly.

9. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

VMTC does not control and is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy and terms of any third-party website before providing personal information.

10. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

  • access;

  • correction;

  • updating;

  • withdrawal of consent where processing is based on consent;

  • grievance redressal; and

  • other rights available under applicable data-protection law.

Requests may be submitted using the contact details provided below.

Certain information may nevertheless need to be retained or processed where required or permitted by law, including for tax, accounting, fraud-prevention, contractual, legal or regulatory purposes.

11. CUSTOMER COMMUNICATIONS

If you contact VMTC through WhatsApp, email, telephone or another customer-service channel, VMTC may process and retain information contained in those communications for the purpose of responding to and resolving your enquiry.

This may include compatibility information, product photographs, machine photographs, videos and other information voluntarily supplied by you.

12. CHILDREN

The Website is not intended to knowingly collect personal information from children except where permitted by applicable law and necessary for a lawful transaction involving an authorised parent or guardian.

If you believe that personal information relating to a child has been provided to VMTC improperly, please contact us.

13. CHANGES TO THIS PRIVACY POLICY

VMTC may update this Privacy Policy from time to time.

The updated version will be published on the Website with a revised "Last Updated" date.

Where required by applicable law, additional notice or consent will be provided.

14. CONTACT AND PRIVACY REQUESTS

For privacy-related questions or requests:

Website: www.vmtc.in
WhatsApp: 9999232200
Email: vmtc.india@gmail.com