Yes. VMTC is an Indian company based in Gurgaon, India.

VMTC was established in 2017 and is backed by over 35 years of industry experience.

"Designed to Simplify", Every VMTC product is thoughtfully designed to make everyday tasks simpler, more efficient and convenient, bringing practical solutions to things that were once unnecessarily complicated.

Gurgaon, Haryana.

WhatsApp Chat: 9999232200, Working Hours: 10.00 AM to 05.00 PM, Days: Monday to Friday.

Our products are manufactured using modern technology and stringent quality-control processes at some of the world's most advanced manufacturing facilities. Where applicable, our products are CE certified.

We carefully curate our product range after analysing consumer needs, usage requirements and diverse applications. Every product is selected with a focus on practicality, reliability, compatibility and ease of use.

No. VMTC products are independently designed and are intended to be compatible with products from major brands. VMTC has no association, affiliation or partnership with these brands.

By combining multiple products into a single kit, we reduce operational, packaging, shipping and selling costs. We pass these savings on to our customers.

No. Activated carbon filters use specially treated carbon granules that provide more effective adsorption of odours, gases and certain airborne pollutants.

The most reliable way is to check the product specifications or packaging for “Activated Carbon.”

Yes. Our compatible filters are manufactured to match the original filter dimensions for a proper and secure fit with compatible models.

Please check the product listing carefully for the compatible brand and model numbers. We recommend confirming your air purifier’s exact model number before placing an order.

Most domestic vacuum cleaners use either 32 mm or 35 mm connections. We offer accessories in both sizes along with a Universal range that can accommodate connections from approximately 30–38 mm, depending on the product. Vacuum cleaners using proprietary clamp-lock or brand-specific connections are compatible only with their respective adapters/accessories.

Check the product description for the compatible models and brands. You can also measure the outer diameter of your vacuum cleaner's handle or extension rod.

Use our Accessory Finder or contact us on WhatsApp Chat with your vacuum cleaner's brand, model number and photographs. Our team will help identify the compatible accessory.

'Loosen Adapter' – Rotate the adapter anticlockwise until the internal rubber ring is flat. 'Insert Handle' – Insert the vacuum handle or extension rod with an outer diameter of 30–38 mm. 'Secure Connection' – Rotate the adapter clockwise until the connection is firm and secure. 'Start Cleaning' – Attach the required accessory and begin cleaning.

Our pressure washer accessories are compatible with brands such as Bocsh, Karchre, Black & Dekcer. Please note that accessories are brand- and model-specific and are not universally interchangeable.

No. The same accessory cannot be used across different brands or models. While the accessory itself may be similar, each brand uses a different adapter/connector, specifically designed to ensure compatibility with the respective pressure washer.

Check the product listing for the compatible brand and model. If your model is not listed, contact us through WhatsApp Chat.

Our hose pipes are designed to withstand a burst pressure of 180 Mbar and temperatures up to 60°C.

Please check compatibility carefully before placing your order. Before purchasing, customers are required to verify the brand, exact model number, series/variant, and other compatibility specifications of their machine against the information provided in the applicable product listing. If your machine’s brand or exact model number is not specifically mentioned as compatible, please contact VMTC India before placing the order. Compatibility with machines, models, variants, or series that are not expressly listed cannot be guaranteed. VMTC India is responsible for compatibility only with the specific machines and model numbers expressly identified as compatible in the relevant product listing. Similar appearance, dimensions, connector type, specifications, or brand name alone should not be considered confirmation of compatibility unless specifically stated in the listing. The customer is solely responsible for selecting the correct product and verifying compatibility before placing an order. If a customer purchases a product for a machine that is different from, or not included among, the compatible models specified in the product listing, VMTC India shall not be responsible for incompatibility arising from such incorrect product selection. Returns, replacements, refunds, or other remedies for products ordered for an incorrect, incompatible, or non-listed machine/model will be subject to VMTC India’s applicable return and replacement policy.

Please check the product description and compatibility information carefully before placing your order. The compatible brands and specific model numbers are listed on the applicable product page.

If you are unsure whether a product is compatible with your machine, please contact our customer-care team through WhatsApp before placing your order. Our team will help you confirm compatibility based on your machine's brand and exact model number.

If your vacuum cleaner or pressure washer brand/model is not listed, contact us on WhatsApp at 9999232200 with your machine details. For a quick compatibility check, please share: A clear photograph of the machine. A clear photograph of the connector where the accessory attaches. Our team will check the specifications and confirm whether a compatible accessory is available.

If you contact us to confirm compatibility, our team will generally respond within 2 working days.

Yes. You can purchase VMTC products directly from our website by adding the required products to your cart and completing the order through our secure checkout.

Yes. We offer special pricing for bulk orders. Email: vmtc.india@gmail.com WhatsApp: 9999232200

Yes. VMTC products are available for resellers and business partners. Please visit our Become a Partner page for more information.

Yes. VMTC products are available through selected online marketplaces, including Amazon.in and Flipkart.com. When purchasing through these marketplaces, please ensure that the seller name is “VMTC India”. This helps you identify products sold through our authorised marketplace account and helps ensure that you receive a genuine VMTC® product.

The VMTC website is operated by the principal company itself. For purchases made through Amazon.in and Flipkart.com, please check that the seller is listed as “VMTC India”. Our products are packed and inspected at our dispatch centre before shipment. As part of our packaging and dispatch process: Products are checked before dispatch. Packages are sealed using VMTC-branded packaging tape. The VMTC logo is printed on the sealing tape. Customers are advised to check the condition and integrity of the VMTC seal/tape when receiving the package. If the package appears to have been opened, tampered with or resealed, please do not use the product and contact VMTC customer care promptly. For any concern regarding product authenticity, please contact us with your order details and photographs of the product and packaging so that our team can assist you.

We currently accept prepaid orders only. Payments are securely processed through our trusted payment partner, Razorpay.

No. We currently accept prepaid orders only.

Once an order has been placed, billing, shipping and other order details cannot be modified. Please carefully review all information before completing your purchase.

No. Billing and shipping details cannot be changed after an order has been placed. Please ensure that your name, address, mobile number and GST details, where applicable, are entered correctly during checkout.

Yes. All prices listed on the VMTC website are inclusive of applicable GST.

Yes. If you require a GST invoice for tax input purposes, please enter your company name, GSTIN and other required billing details during checkout.

Yes. Business and corporate customers can place orders with a GST invoice. Please enter your company details and GSTIN during checkout to ensure the invoice is generated with the required information.

No. Billing, company and GST details cannot be changed after the order has been placed. Please carefully verify all billing and GST information before completing your order.

Orders are delivered under the VMTC India TRUST Policy through our third-party courier and logistics partners. Customers are responsible for providing a complete and accurate delivery address and a valid mobile number at the time of checkout.

Orders are generally dispatched within 2 working days and delivered within approximately 5–9 days, depending on the destination and courier service. Please allow up to 14 days from the date of order before an order is considered delayed and eligible for escalation under the VMTC India TRUST Policy.

We currently do not offer an expedited delivery service.

Yes. We work with leading courier and logistics partners that provide delivery coverage across approximately 99% of Indian PIN codes. Delivery availability may vary depending on the destination PIN code.

No. We currently deliver within India only.

Orders are shipped to the delivery details provided by the customer during checkout. VMTC is not responsible for delivery issues caused by incorrect, incomplete or inaccurate customer information. If a shipment is returned to VMTC because of incorrect or incomplete information provided by the customer, it may be reshipped subject to the applicable to-and-fro courier charges. Please carefully verify your delivery details before placing your order.

If you provided the correct delivery details and the error occurred due to VMTC, we will arrange delivery to the correct address at no additional cost to you, subject to the applicable delivery process.

Under the VMTC India TRUST Policy, if an order is not delivered within 14 days from the date of placing the order, please contact our customer-care team. Depending on the circumstances and our investigation, VMTC will arrange either: A replacement product, or A refund, if we are unable to fulfil the order. Our objective is simple: you will receive the ordered product or your money back, subject to the applicable terms of the VMTC India TRUST Policy.

If your order has not been delivered within 14 days, please contact our customer-care team. If the shipment has already been dispatched but remains undelivered beyond the applicable period, VMTC India will arrange a replacement product, subject to the applicable process. If the order has not been dispatched because the product is unavailable or cannot be fulfilled, we will issue a full refund. If the delay or issue is attributable to a VMTC fulfilment or human error, we will arrange an appropriate resolution, including a replacement where applicable.

Once your payment has been successfully confirmed, your order confirmation and order number will be displayed on the screen. No separate confirmation SMS or email will be sent for this. Once your order is dispatched, tracking details will be provided through our courier/logistics partner, Shiprocket, generally within 3–5 days. You can use the tracking details provided to check the status and progress of your shipment.

Orders can be cancelled by contacting us through WhatsApp at 9999232200, provided that the order has not yet been shipped. Once an order has been shipped, cancellation is no longer possible.

Once a cancellation is approved, refunds for credit card, debit card, net banking and wallet payments are generally credited to the original payment source within 7–10 days from the date of cancellation. The actual time taken may vary depending on the payment provider or bank.

Returns are accepted only in the following circumstances: If VMTC has shipped a product that is different from the product ordered. If VMTC has specifically listed a particular machine model number as compatible, but the product received is not compatible with that listed model. If a return is approved, the customer must safely pack and return the product as instructed by our customer-care team. Where the error is attributable to VMTC, the applicable return logistics will be handled by VMTC India in accordance with the applicable return process.

In the rare event that you receive a product different from the one you ordered, please contact our customer-care team within 24 hours of delivery. We may request you to return the product received for verification. Where the error is attributable to VMTC, the applicable return shipping/courier charges will be handled or reimbursed by VMTC India, as per the applicable return process.

Please contact VMTC customer care within 24 hours of delivery. For faster resolution, please provide photographs of the outer package, shipping label, product packaging and the contents received. VMTC photographs shipments at our dispatch centre before dispatch to help verify the contents of each shipment. Our team will investigate the matter and, where the shortage is confirmed to be attributable to VMTC, provide an appropriate resolution.

If your package appears to be tampered with, opened or significantly damaged at the time of delivery: Please take clear photographs of the package before opening it, where possible. Do not use or install the affected product. Contact VMTC customer care within 24 hours of delivery. Provide clear photographs of the outer package, shipping label, product packaging and any visible damage or tampering. Our team will investigate the matter and determine the appropriate resolution.

A return or refund request may be declined in circumstances including, but not limited to: The customer ordered a product for a machine or model number not listed as compatible by VMTC. The product has been used, installed, damaged, altered or improperly handled, where applicable. The customer is unable to provide the required information, photographs, videos or other supporting evidence when requested. The claim is submitted after the applicable claim period. The issue resulted from the customer selecting an incorrect product or model where the relevant model was not listed as compatible. Customers are responsible for checking the exact machine model number and compatibility information provided in the product listing before placing an order.

If your exact machine brand and model number are specifically listed as compatible in the applicable product listing, and the product is found to be incompatible despite being used and installed correctly, VMTC India may accept the product for return or replacement, subject to verification of the compatibility issue. If the incompatibility is confirmed to have resulted from incorrect compatibility information provided by VMTC India, the applicable return courier charges may be borne by VMTC India. However, if your exact machine brand and/or model number is not specifically listed as compatible, compatibility is not guaranteed. Customers are responsible for checking the complete product listing, specifications, connection type and compatibility information before placing an order and should contact VMTC India for confirmation if there is any uncertainty. If a customer purchases a product without confirming compatibility and their exact machine brand and/or model number was not specifically listed as compatible, any resulting incompatibility shall not be considered a product defect or incorrect product supply. In such cases, VMTC India reserves the right to refuse returns, replacements, refunds or reimbursement of shipping charges relating to incompatibility, to the extent permitted under applicable law. Compatibility must not be assumed based solely on product appearance, physical dimensions, connection type, brand similarity or compatibility with another model from the same brand.

All eligible orders are covered under the VMTC India TRUST Policy. If a product is completely damaged during transit, VMTC will arrange one replacement, subject to verification. If only a specific component or portion of the product is damaged, VMTC may replace the affected component or portion, as applicable. Damage claims must be submitted within 24 hours of delivery, along with the required photographs, details and other supporting evidence. Please do not use or install a product that has been received in a damaged condition before contacting our customer-care team.

VMTC India provides a 30-day warranty on all VMTC® products against manufacturing defects. The warranty period begins from the date of delivery.

The warranty does not cover damage or failure resulting from: Misuse or improper use Improper installation Mishandling Accidents or external damage Normal wear and tear Excessive wear and tear Use under heavily contaminated or unsuitable operating conditions Any modification, alteration or repair not authorised by VMTC Warranty claims may require photographs, videos, order details or other information necessary for verification.

WhatsApp Chat: 9999232200, Working Hours: 10.00 AM to 5.00 PM, Days: Monday to Friday

Our customer support team can assist with product information, compatibility, delivery, returns, refunds, warranty and other customer-related queries.

WhatsApp Chat: 9999232200, Working Hours: 10.00 AM to 5.00 PM, Days: Monday to Friday

Name: Karan Designation: Grievance Officer Email: vmtc.india@gmail.com Phone: 9999232200 Address: D-909, Vatika Light House, Sector 82A, Gurgaon, Haryana.

If you are not satisfied with the resolution provided by our customer-care team, you can escalate your complaint by emailing: VMTC.india@gmail.com. Please include your order number, registered contact details and a brief description of the issue so that our team can investigate the matter and respond appropriately.

For B2C customers, most customer-service and product-related queries can be handled through WhatsApp, email or telephone support. Our office primarily handles administrative functions and does not maintain regular stock or operate as a retail outlet. Therefore: Products cannot generally be viewed or purchased directly from the office. Product returns cannot be handed over directly at the office. Product demonstrations or physical product inspections are not available at the office. Customers should not visit the office for product-related matters without prior confirmation. If you have a specific requirement that requires an in-person visit, please contact us in advance and obtain a prior appointment. Please also clearly state the purpose of the visit so that the appropriate team can assist you. Unscheduled visits may not be accommodated.