Frequently Asked Questions
Yes. We are based in Gurgaon, India.
It’s a 2017 venture, but we have an experience of over 35 years in the industry.
VMTC has been incepted with a single thought of “Designed to Simplify” and therefore all our products have been designed in a way that help simplify what couldn’t be simplified before VMTC.
All our products are CE certified, manufactured in one of the world most advanced factories with the best possible technology.
We have a well defined assortment of products and they are selected after in-depth analysis of consumer’s need and diversified applications.
All these products are VMTC original and are manufactured under strict quality control. Our products are only designed to fit with compatible major brands. We have no association or affiliation with any other brand.
This is simply because when bought by the customer in combo, we save money on our operation cost, shipping cost and referral fee cost. So we simply pass on this benefit to our customers.
Air purifier filters
No, they are not the same. Activated carbon filter comes with charged carbon granules making it more efficient and durable.
To differentiate between the two, just simply shake the filter, if you get the sensation of moving granules then it’s an activated carbon filter.
Yes, we have matched them to the exact same size.
Vacuum cleaner accessories
Worldwide, there are several brands of vacuum cleaners and all of them have different models. For Domestic use, most of the vacuum cleaners have compatible accessories which come with the inner diameter of 32mm or 35mm. So we have vacuum cleaner accessories in both 32mm as well as 35mm. We also have Universal range of vacuum cleaner accessories which can easily be adjusted anywhere between 30-38mm making it compatible with both the range of vacuum cleaners. The brands that come with clamp locks are not compatible to any other brand but their own.
You can simply check our “compatibility chart”. We have mentioned vacuum cleaner models of different brands.
We have a programme “Accessory Finder” under which if your vacuum cleaner model is not mentioned in the compatibility chart, you can write a mail to us and we will do the needful.
Pressure washer accessories
We have pressure washer accessories which are compatible with brands like Bosch, Karcher, Stihl, Black & Decker etc. Please note that accessory of one brand is not compatible with the other.
No, the accessories are not entirely same. The adapters are totally different for different brands.
Our Hose Pipes are designed to withstand a maximum pressure of 180 Mbar and +60 Degree Celsius.
The quality & assurance
All the products which are listed here on www.vmtc.in are CE certified.
Yes, that can be easily done. In such a case you can contact us over mail and get the product exchanged within 30 days of purchase. For more information please check our return and refund policy.
The procedure is simple:
- You send us a mail with your purchase invoice copy and bank details within 30 days of the invoice date.
- After getting a confirmation from our end, you will have to ship these products to our warehouse and once we confirm that we have received the product, we will initiate the refund.
- Write a mail to us with your contact details, shipping address and vacuum cleaner model name.
- Once we get the details, our team will revert back to you.
- If your vacuum cleaner model number is not mentioned in our compatibility chart, we will ship you 2 sample accessories, one 32mm and one 35mm.
- Once you receive both the products, you can try using them with your vacuum cleaner and share with us the relevant picture and video.
This way you can easily get to know what range of accessories are compatible with your particular vacuum cleaner model.
*Consumers will not be charged anything for the sample accessories. All the charges are borne by VMTC under this programme.
Yes, please check our Become a Partner page
Yes, you can let us know what exactly you are looking for and our team will get back to you with further details on it. We try our best to satisfy our customers and we will be delighted to get new product ideas from you as well. We can develop a product for you if the quantity is large, or it’s just a little customisation which is required or if it’s in our future product plans. Just write to us and we will do the rest.
We can only give you a time frame after looking into the kind of product you want.
Yes, just add the items to your cart and enjoy shopping with us.
Shipping and delivery
We strive to deliver products purchased from VMTC in excellent condition and in the fastest time possible. Shipping will be completely FREE..
All orders placed on VMTC are dispatched through our courier service partners such as Bluedart, Trackon, Gati, Registered Post etc.
No, at this point, VMTC delivers products only within India.
Sorry, currently we do not have any service available to expedite the order delivery but usually all our orders are shipped within 2 working days.
Cancellation and modification
- You can cancel it on the website.
- Our team will contact you before shipping the product, you can ask them to cancel the order if required.
- You can simply cancel it by writing a mail to us. This is only valid if your product has not been shipped.
- If we have shipped the product and you want to cancel it, then you will have to ship the product back.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount.
Payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
In case you want to return the product, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID, Return ID, Contact details and address details for each item included in the package.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
- Please do not use the item for which claim is being raised.
- A few questions will be asked to help us understand the scenario.
- The snapshots of the packet and other boxes (If any) & try to cover the sides which look tampered/damaged as per the Users
- Our team will evaluate the complete scenario and will try to resolve it.
- The refund for delivery orders will be done after the investigation only if eligible.
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the packet and box(if any)
- If a pilferage delivery was received, pilferage claims must be made the within 48 hours.
- You have used the item for which claim was raised.
No , you can’t modify the shipping address of your order once it has been placed.
You can send us a mail and we will provide you with rest of the details.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and VMTC assumes no liability in this regard. For more details, please contact us.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and VMTC assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please feel free to contact us.