Returning an Item
You can return an Item within 10 (ten) days of the item being delivered to you. Return requests are not accepted after 10 (ten) days from the date of delivery.
- What’s Eligible For Return?
Damaged or Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product.
Difference - If the item delivered to you is different (in dimension or shape) from the item image on our website.
Missing - If the product delivered to you is incomplete or has components missing.
Not Functional - It the product delivered to you is dead (not working) on arrival.
- What’s NOT Eligible For Return?
Installation Issues - Return requests because of customer’s inability to get the product successfully installed will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly etc, please note that VMTC will not be responsible for any damage to the product.