RETURNS & REFUND POLICY

Last Updated: September 2026

This Returns & Refund Policy applies to purchases made directly through www.vmtc.in.

Please read this Policy carefully before placing an order.

By placing an order, the customer confirms that they have reviewed the applicable product listing, specifications, compatibility information and package contents before purchase.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer right or remedy available under applicable Indian law.

1. RETURN REQUEST PERIOD

Eligible return requests may generally be submitted within 7 days from the date of delivery, subject to the conditions of this Policy and applicable law.

The 7-day period does not mean that every product is eligible for return for every reason.

Return eligibility depends on:

  • the reason for the return;

  • the condition of the product;

  • the applicable product listing;

  • the compatibility information;

  • compliance with this Policy; and

  • verification of the claim.

2. ELIGIBLE RETURN, REPLACEMENT OR REFUND REASONS

Subject to verification and applicable law, VMTC may provide a return, replacement, refund or other appropriate remedy where the product is:

  • damaged in transit;

  • defective;

  • non-functional on arrival;

  • materially different from the product ordered;

  • incorrectly supplied by VMTC; or

  • missing material components specifically included in the applicable product listing.

  • Incorrect compatibility information provided by VMTC in the product listing.

VMTC may request reasonable evidence before approving a claim.

3. PRODUCT COMPATIBILITY — CUSTOMER RESPONSIBILITY

3.1 Exact Model Verification

Compatibility must be verified before purchase.

Customers are responsible for checking the exact machine brand and exact model number against the compatibility information provided in the applicable VMTC product listing.

VMTC guarantees compatibility only where:

  1. the customer's exact machine brand and exact model number are specifically listed as compatible in the applicable product listing; or

  2. VMTC has specifically confirmed compatibility to the customer in writing before purchase.

If the exact machine or model is not listed, the customer should contact VMTC before placing an order.

3.2 Unlisted Models

Where a customer purchases a product for a machine or model that is not specifically listed as compatible and does not obtain written confirmation from VMTC before purchase, VMTC does not guarantee compatibility.

If the product does not fit or operate with such an unlisted machine or model, the issue will generally be treated as a compatibility-selection issue rather than a manufacturing defect or incorrect product supplied by VMTC, subject to applicable law.

3.3 Similarity Does Not Establish Compatibility

Compatibility must not be assumed merely because:

  • another model uses a similar attachment;

  • the connector appears similar;

  • dimensions appear similar;

  • the product physically fits;

  • the machine belongs to the same brand;

  • another website states that the products are compatible; or

  • photographs appear similar.

3.4 VMTC Compatibility Confirmation

Where VMTC has specifically confirmed compatibility in writing before purchase based on accurate information provided by the customer, such confirmation may be considered when assessing a subsequent compatibility dispute.

General assumptions or informal statements that are not based on verification of the exact model should not be treated as a formal compatibility guarantee.

3.5 Verification

VMTC may request reasonable evidence including:

  • exact machine model number;

  • photographs of the machine;

  • photographs of the existing attachment, filter or accessory;

  • photographs or videos of the VMTC product;

  • installation photographs or videos;

  • order information; and

  • other information reasonably necessary to investigate the claim.

4. INSTALLATION AND PRODUCT USE

Customers should follow applicable installation and usage instructions.

Difficulty installing a product, incorrect installation, use with an incompatible machine or inability to install a product correctly does not automatically establish that the product is defective.

Customers should contact VMTC before:

  • forcing a product into place;

  • cutting a product;

  • modifying or altering a product;

  • gluing or drilling a product; or

  • making any permanent change.

Where a product has been altered or damaged by the customer, return, replacement or refund eligibility may be affected, subject to applicable law.

5. USED, INSTALLED OR MODIFIED PRODUCTS

To the extent permitted by applicable law, returns may be declined where a product has been:

  • used;

  • installed;

  • cut;

  • modified;

  • glued;

  • drilled;

  • dismantled;

  • physically damaged; or

  • otherwise materially altered,

and the claimed issue is attributable to, or cannot reasonably be assessed because of, such use, installation, damage or alteration.

Customers should inspect the product before installation or use.

This does not affect mandatory statutory remedies for a genuine defect or non-conformity.

6. CONSUMABLE AND HYGIENE-SENSITIVE PRODUCTS

Certain products, including filters, bags and other consumable or hygiene-sensitive accessories, may be subject to additional return restrictions where legally permissible.

Products that have been substantially used, contaminated, damaged or altered after delivery may not be eligible for return unless applicable law requires otherwise.

7. TRANSIT DAMAGE

Transit damage should be reported within 7 days of delivery.

Customers should retain the original packaging until the matter has been resolved.

VMTC may require:

  • photographs of the outer package;

  • photographs of the shipping label;

  • photographs or videos of internal packaging;

  • photographs or videos of the damaged product; and

  • other reasonably necessary information.

Where reasonably possible, visibly damaged or tampered packages should be refused at delivery.

Failure to report damage within the applicable period may make verification substantially more difficult and may affect the available remedy, subject to applicable law.

8. WRONG PRODUCT OR MISSING COMPONENTS

If you believe that an incorrect product or a product with missing components has been supplied, please contact VMTC promptly.

VMTC may verify the claim using:

  • order records;

  • the applicable product listing;

  • package contents;

  • dispatch records;

  • warehouse records;

  • product photographs; and

  • other relevant evidence.

9. HOW TO REQUEST A RETURN

Customers must contact VMTC before returning a product unless VMTC specifically instructs otherwise.

A return request may require:

  • order number;

  • purchase date;

  • customer details;

  • reason for the request;

  • exact machine brand and model, where relevant;

  • photographs or videos;

  • details regarding product condition; and

  • packaging information.

Products should not be returned without following VMTC's applicable return instructions.

Unauthorised returns may delay verification and processing.

10. INSPECTION AND VERIFICATION

Receipt of a returned product does not automatically constitute approval of a refund or replacement.

VMTC may inspect or test the returned product to determine:

  • whether it corresponds to the product supplied;

  • whether the claimed defect exists;

  • whether the product has been used or modified;

  • whether the issue is compatibility-related;

  • whether damage occurred before or after delivery; and

  • whether the claim falls within this Policy and applicable law.

VMTC may request additional reasonable information or evidence before reaching a decision.

11. RETURN SHIPPING COSTS

Where VMTC confirms that a return is required because of:

  • a defective product;

  • an incorrect product supplied by VMTC;

  • Incorrect compatibility information provided by VMTC in the product listing; or

  • another verified issue for which VMTC is responsible,

VMTC may arrange, bear or reimburse reasonable return shipping costs, as applicable.

Where a return arises from:

  • incorrect model selection;

  • customer-selected incompatibility;

  • installation error;

  • change of mind; or

  • another customer-attributable reason,

the customer may be responsible for return shipping costs where legally permissible.

12. REFUNDS

Where a refund is approved, the refund will generally be initiated after:

  • the returned product has been received, where a return is required; and

  • applicable verification or inspection has been completed.

Refunds are generally processed within 7–10 business days after approval, depending on the applicable payment provider and banking system.

The actual time taken for the amount to reflect in the customer's account may vary after the refund has been initiated.

13. REPLACEMENTS

Where a replacement is approved, it will be subject to product availability.

If the identical product is unavailable, VMTC may provide another appropriate remedy, including a refund, replacement with an equivalent product where appropriate, or another remedy permitted by applicable law.

14. ORDER CANCELLATION

Customers may request cancellation before dispatch.

Once an order has been dispatched, cancellation may not be possible. The customer may instead need to follow the applicable return process.

Nothing in this clause affects any mandatory cancellation or consumer right available under applicable law.

15. CIRCUMSTANCES GENERALLY NOT ELIGIBLE FOR RETURN

Subject to mandatory consumer rights and applicable law, a return, refund or replacement may generally not be approved where the claim arises solely from:

  • purchase for an unlisted machine or model without prior written VMTC confirmation;

  • incorrect machine or model selection by the customer;

  • assumptions of compatibility based on appearance or dimensions;

  • incorrect installation;

  • forced fitting;

  • customer modification or alteration;

  • misuse;

  • physical damage occurring after delivery;

  • normal wear and tear;

  • use contrary to the product's intended purpose; or

  • failure to follow applicable installation or usage instructions.

These circumstances do not affect any remedy that VMTC is legally required to provide.

16. FRAUDULENT OR ABUSIVE CLAIMS

VMTC may investigate suspected fraudulent, misleading or abusive return claims.

Examples may include:

  • returning a different product from the one supplied;

  • removal or alteration of identifying labels;

  • deliberate product damage;

  • materially false claims concerning delivery or damage;

  • repeated misuse of the return process; or

  • provision of materially false information.

Where legally permissible, VMTC may decline claims arising from fraudulent or abusive conduct and may take appropriate action to protect its legal rights.

17. THIRD-PARTY BRANDS

Certain VMTC products may be designed for compatibility with machines manufactured by third-party brands.

Unless expressly stated otherwise, VMTC is not affiliated with, sponsored by, endorsed by, authorised by or associated with such third-party brands.

Third-party trademarks and model names are used solely for identification and compatibility-reference purposes.

18. WARRANTY

Unless a separate written warranty is expressly provided with a particular product, VMTC does not provide an additional manufacturer warranty beyond the rights and remedies expressly stated in the applicable product information and those available under applicable law.

Nothing in this clause excludes a warranty, guarantee or statutory remedy that is legally mandatory.

19. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by the laws of India.

Subject to mandatory consumer jurisdiction and statutory remedies available under applicable law, courts having jurisdiction at Gurugram/Gurgaon, Haryana shall have jurisdiction over disputes arising from purchases from VMTC.

20. POLICY INTERPRETATION

If there is any inconsistency between this Policy and mandatory applicable law, applicable law shall prevail to the extent of the inconsistency.

If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in effect.

21. CONTACT US

For return, refund or replacement requests:

Website: www.vmtc.in
WhatsApp: 9999232200
Email: vmtc.india@gmail.com



OLDER POLICY before 12th September 2026
Returning an Item

  • Time Frame
You can return an Item within 10 (ten) days of the item being delivered to you. Return requests are not accepted after 10 (ten) days from the date of delivery.


  • What’s Eligible For Return?
Damaged or Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product.
Difference - If the item delivered to you is different (in dimension or shape) from the item image on our website.
Missing - If the product delivered to you is incomplete or has components missing.
Not Functional - It the product delivered to you is dead (not working) on arrival.


  • What’s NOT Eligible For Return?
Installation Issues - Return requests because of customer’s inability to get the product successfully installed will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly etc, please note that VMTC will not be responsible for any damage to the product.